Support & Documentation

Privacy Policy

 Privacy Policy 

 


 We will never sell information about you to a third party for marketing purposes.

When you set up an account with The Service Provider (the Provider), you acknowledge that we may use

any information you give us as described in this Privacy Policy and in our Terms

and Conditions.

This Privacy Policy applies to anyone who has a Video Collaboration platform  account. The Service Provider (the provider)  controls information we collect and hold about you:

 


• Information provided to or held by The Service Provider (the Provider) will be

  fairly and lawfully processed; processed for limited purposes; adequate, relevant and not

  excessive; accurate; not kept longer than necessary; processed in accordance with

  individuals' rights; kept secure; and not transferred to countries outside the European

  Economic Area without adequate protection. If you have any doubts about our Privacy Policy,

  then you should not sign up for a video collaboration platform   account. If you have signed up but have doubts,

  then you should close your account immediately. 

  When you create an account with The Service Provider (the Provider), you give us information that we use

to provide a service to you and understand more about your experience of our

products and services:
 

 

• To create an account with The Service Provider (the Provider), you must give us personal details. You may give us

  more information which we may use to improve our services. You understand that, by

  creating an account, The Service Provider (the Provider) will be using your data and details about your usage of our

  products and you agree to this. 

• The information you give us may reveal or allow others to identify you. By giving us

  information, you are expressly and voluntarily accepting the terms and conditions of

  The Service Provider (the Provider)’s terms and conditions freely accepting and agreeing to our processing of your

  information in ways set out by this Privacy Policy. Supplying information to us is entirely

  voluntary on your part. You have the right to withdraw or modify your consent to


The Service Provider (the Provider)’s collection and processing of the information you provide at any time but if you

  do so then access to this free trial service will cease. 

 

You may be asked to answer questions about your experience of our products on

an ad-hoc basis:


 

• By creating an account with The Service Provider (the Provider) you agree to receive questions on an ad-hoc basis. If

  you choose to answer those questions we will use that information understand how you

  have used this service and how we can improve it. For more details please refer to our

  Terms and Conditions.

 

When you contact us in person, we collect information to respond to your

questions and better serve you:


 

• We may collect information that helps us categorise your question, respond to it, and, if

  necessary, look into any breach of our Terms and Condition or Privacy Policy. We may also

  use this information to analyse trends and customise our support service. 

 

We collect information when you visit site of   The Service Provider (the Provider) and interact

with us directly

  • We collect information about your usage of our free service which we will use to improve the

    experience for all of our clients and customers. You can close your account at any time.

     

    We use cookies to help personalise your Video collaboration platform experience:

     

    • We use cookies and mobile device identifiers to help us track your use of our service and

      improve our products. You can control cookies through your browser settings and other

      tools. For more information about cookies please read our COOKIE POLICY. By visiting

      The Service Provider (the Provider) you consent to us placing cookies on your computer in

      accordance with this Privacy Policy and our Cookie Policy.

We collect information from the devices and networks that you use to access

The Service Provider (the Provider).  This information helps us improve our products and

services:


• When you visit or leave The Service Provider (the Provider), we automatically receive the URL of

  the site from which you came or the one to which you are directed. We also receive the

  internet protocol address of your computer or the proxy server that you use to access the

  web, your computer operating system details, your type of web browser, your mobile device

  (including your mobile device identifier provided by your mobile device operating system),

  your mobile operating system (if you are accessing our services using a mobile device), and

  the name of your ISP or your mobile carrier. We may also receive location data passed to us

  from third-party services or GPS-enabled devices that you have set up. 

 
One of the purposes of our free trial is to improve our products and services, and

this means that we may also create innovative ways to collect information on the Service
:
 

• The Video Collaboration platform  is a dynamic product, which means it may change as we seek to improve the

  services it provides. When we introduce new features, we will let you know if those features

  result in the collection of new information. We may change this Privacy Policy from time to

  time. If we make changes in the way we treat your information or to the Privacy Policy then

  we will let you know about this and ask you to review the changes carefully. If you agree to

  the changes, simply continue using our service. If you do not agree please cancel your

  account immediately. Unless stated otherwise, our Privacy Policy applies to all information

  that The Service Provider (the Provider) has about you and your account. Using the Service Provider (the Provider) after a notice of changes

  has been communicated to you or published by us in the public domain shall constitute

  consent to the changed terms or practices.



We may send you messages relating to our products and services at any time. We

conduct our own surveys and polls:


• We will communicate with you through email. We may send you surveys on an ad-hoc basis.

  These messages will be sent to you based on the information we collect about your use of

  our service. The Service Provider (the Provider) tracks the open rate of emails sent to you. You may ignore emails and

  survey requests sent by The Service Provider (the Provider) at any time. 

 

We may use the information you give us to customise your experience with

The Service Provider (the Provider):

  • We may use information that you give us to customise your experience and the experiences

    of others on The Service Provider (the Provider). We may also use aggregated information to develop our products

    and services further.



 We will not share the information we hold:



  • We will not rent or sell your personal information or disclose it at any time, without your

    consent or to carry out your instructions (for example, to process payment information)

      unless The Service Provider (the Provider) has reason to believe that disclosure is permitted by law or is reasonably

      necessary to: (1) comply with a legal requirement or process, including, but not limited to,

      civil and criminal subpoenas, court orders or other compulsory disclosures; (2) enforce this

      Privacy Policy or our Terms and Conditions; (3) respond to claims of a violation of the rights

    of third parties; (4) respond to service enquiries; or (5) protect the rights, property, or

      safety of The Service Provider (the Provider), other users of our service or the public. 



 We do not have access to the content of your video conference:



  • For the purpose of service improvement only and to assist in the analysis of product

    performance, we may gather meta-data on connection information, including the timing and

      size of all data sent over the Internet during a session. All video conferences are encrypted,

      therefore The Service Provider (the Provider) will not have access to specific audio or video content itself. 

      Information exchanged during a video conference held using The Service Provider (the Provider)’s services is

      considered confidential to you and not accessible by The Service Provider (the Provider). The Service Provider (the Provider) does not record

      video conferences.



 We may disclose your personal information if compelled by law or to enforce our

Terms and Conditions:



  • It is possible that we may need to disclose information about your use of Video collaboration services

    or relating to our products when required by law, subpoena, or other legal process, or if

      The Service Provider (the Provider) has reason to believe that disclosure is reasonably necessary to (1) investigate,

      prevent, or take action regarding suspected or actual illegal activities or to assist

      government enforcement agencies; (2) enforce the Terms and Conditions, investigate and

      defend ourselves against any third-party claims or allegations, or protect the security or

      integrity of our service; or (3) exercise or protect the rights, property, or safety of

      The Service Provider (the Provider), our clients, customers or others.

    If there is a change in control or sale of all or part of The Service Provider (the Provider), then we may share

    your information with a third party who will have the right to use that information in line with this

Privacy Policy:


  • We may disclose your information to a third party as part of a sale of the assets of The Service Provider (the Provider) Limit a

 subsidiary, or division, or as the result of a change in control of the company

or one of its affiliates, or in preparation for any of these events. Any third party to which

  The Service Provider (the Provider) transfers or sells The Service Provider (the Provider)’s assets will have the right to continue to use the

  information that you give us in the manner set out in this Privacy Policy.

 

You can close your account at any time:

 

• If you close   your account then records relating to your information as an individual will

  generally be deleted within 7 working days but depersonalised aggregated information may

  continue to be used. We are not responsible for cached information that may appear as a

  result of your use of this service such as search engine results that show you have at one

  time held an account with The Service Provider (the Provider). Information connecting you to the use of The Service Provider (the Provider)

  services may be displayed in search engine results until the search engine refreshes its cache.

 

We keep your information for as long as your account is active or as needed:

 

• We retain the information you give us while your Video collaboration Platform  account  exists or as needed to

  provide you services. We may retain your information after you close your account if

  retention is reasonably necessary to comply with our legal obligations, meet regulatory

  requirements, resolve disputes, prevent fraud and abuse, or enforce this Privacy Policy and

  our Terms and Conditions. We may also retain information for as long as is necessary to

  provide support-related reporting and trend analysis.

 

You will respect the terms of our Privacy Policy

 

• When you create an account with The Service Provider (the Provider) you accept your obligations as an account

  holder.  

• You must, always, abide by the terms and conditions of the current Privacy Policy,

  Terms and Conditions and other The Service Provider (the Provider) operations policies. This includes respecting all

  intellectual property rights that may belong to third parties, like trademarks or copyrights.

• You must not broadcast or otherwise disseminate any information that may infringe on the

  rights of others or which may be deemed to be injurious, violent, offensive, racist, or

  xenophobic, or which may otherwise violate the purpose and spirit of The Service Provider (the Provider) and its users. 

• You must keep your username and password confidential and not share it with others. Any

  violation of your obligations under this Privacy Policy and our Terms and Conditions can lead

  to the restriction, suspension, or termination of your account without notice.