Support & Documentation

Cookie Policy


What is a cookie?

 A cookie is a small file that’s dropped onto your computer when you visit a website. Usually, each cookie holds two pieces of information: a website name and a unique ID. Once the cookie is on your computer, the website ‘knows’ you’ve visited before and can see that information to give you a better online experience.

Are there different types of cookie?

Yes- there are two types, broadly speaking. ‘Essential’ cookies are those used by things like shopping baskets and checkout services; online security features make use of them, as do websites that would like to help web pages load faster, ‘Non-essential ‘cookies are the files that are used for analytical purposes – perhaps to count website visitors, or to give return visitors a personalised greeting for example. We like the UK’s international Chamber of Commerce descriptions of our cookies:

  • Strictly necessary cookies – needed for the operation of our website. They include cookies that let you log into secure areas of our website. They don’t gather information about you that could be used for marketing purposes or remembering where you’ve been on the internet.
  • Analytical cookies – collect information about how you use our website, such as, how you move around the pages and is you see errors. These cookies do not collect any information that could identify you; all of the information collected is anonymous and is only used to help us improve the way our website works, understand what interests you and measure how effective our pages are in delivering a service to you.
  • Functionality cookies – recognise you when you come back to our website, and help us personalise content, greet you by name and remember your preferences and improve your visit.
  • Targeting cookies – record your visit to our website, the pages you visited and the links you followed: they’re linked to services provided by third parties, such as Like and Share buttons.

So, who needs to ask before putting cookies on a computer?

Technically, since May 2012, every website must ask permission before it transmits a ‘non-essential’ cookie to a visitor’s computer. It’s a common courtesy, really. The UK’s international Chamber of Commerce has a great document that explains cookie obligations in detail. You can find it here: at this link 


Our cookie policy:

By using our website, you’ve consenting to our use of any cookie in connection with providing you a service. You can change your cookie settings at any time through your browser or only allow cookies from specific website by making them ‘trusted websites’, but some of our services may not work if your browser is set to refuse our cookie.”