Support & Documentation

What are the specifications?

We adhere to ITU standards for communications.

Unfortunately if you would like more information about multi-tenancy, our dedicated infrastructure, TLS certificates or the impact our virtual back-plane could have on your CAPEX commitments, we do not currently publish any of this data.

However, you can send any queries that you may have via the email address listed in our Support section.



  • H.263, H.263++
  • H.264 SVC (UCIF Profiles 0 and 1), VP8
  • Resolutions from QCIF to 720p HD
  • Up to 30 frames per second
  • 4:3 and 16:9 aspect ratios


  • Simple PIN access
  • G.711, G.722, G.722.1
  • AAC-LD
  • Opus
  • Automatic gain control

Bandwidth requirements

  • 16 kbps for audio only (using G.722.1)
  • Minimum bandwidth 192 kbps
  • Suggested up / download speed 1Mbps


AES 128bit encryption to each endpoint



  • Participant up-scaling
  • Individual transcoding
  • H.323, SIP and WebRTC support
  • Automatic continuous presence layouts