Support & Documentation

Do I need to buy any specific equipment?

All you need to get started is a webcam, a microphone, a set of speakers and a stable internet connection.

No specific equipment is needed. Our services mean that you can Host or join meetings with whatever device or method you currently use; saving you money on equipment and the time being re-trained on it.

Click here to view the types of access methods you can use for your meetings.

 

If you're using a Video Conferencing system like Polycom, Lifesize or Cisco then your IT team may need to look at:

  • Adding our server IP addresses as trusted locations
  • Using H.323 / SIP aware features in Firewalls
  • Using a 1:1 NAT per VC-endpoint behind the Firewall
  • Moving Video Conferencing systems into a DMZ
  • A separate overlay network for your VC traffic
  • Use of a Firewall traversal tool such as Cisco VCS

Webcams

Typically, if you're using room-based VC systems, you won't need anything else.

Most computers now have a built-in webcam and microphone that can be used to join video calls, although these may not be HD equipment.

 

Microphones and speakers

The majority of equipment you will use will already have built-in speakers, which normally work well.

If the sound quality is poor, however, then feedback may create noise in your meetings.

 

Mobile clients

We support all standards-based Video Conferencing systems and associated mobile clients.

The most popular options are the Polycom RealPresence Mobile Client and Cisco Jabber, which are freely available from the Play and the App Store.

 

Microsoft Lync

Our rooms work with Microsoft Office 365 Lync and on-premise Lync deployments.

If you're using a cloud-based version of the Lync software, you will need to be external federation enabled. On-premise Lync set-ups need federation to our environment as well, so speak to your IT team about this.